This article describes how you interact with a supplier on Proxyclick and receive important updates. The scenario described below is the default e-mail communication. (Note: Suppliers can also integrate their IT systems directly with Proxyclick, which is even more efficient).

Step 1. Transfer the ticket

What you see
You transfer a ticket by selecting the supplier (if needed, check how to create a supplier), changing the status to “Transferred”, and then creating the ticket.

comm-supplier-1

What the supplier sees
The supplier receives an e-mail with all details in the body of the mail and in an attached PDF.

comm-supplier-2

He can also perform two actions directly from the e-mail (as indicated above):

  • Confirm reception of the ticket (see step 2 below).
  • Inform you about resolution of the ticket (see step 3 below).

Step 2. Confirmation reception

When the supplier clicks on the following link …

comm-supplier-3

he gets a confirmation page …

comm-supplier-4

… and you see in Proxyclick that he has read the ticket.

comm-supplier-5

Step 3. Execution by the supplier

When the supplier has worked on the ticket, he can indicate his job is done by clicking on the following link:

comm-supplier-6

He gets another confirmation page …

comm-supplier-7

… and you see in Proxyclick that he has executed the ticket.

comm-supplier-8

* * *

Add-ons:

  • If you want to receive an alert by e-mail when a ticket is executed by a supplier, create an alert
    • condition = “status is executed”
    • action = “send me an e-mail”
  • When a ticket is transferred, you can also send a reminder to the supplier by opening the ticket and clicking the button on the details page.

comm-supplier-9

You’ll then see a notification in the ticket history …

comm-supplier-10

… and the supplier will receive another copy of the ticket.

FacebookGoogle+EmailTwitterLinkedIn

Was this article useful?

This article was not usefulThis article was useful (No Ratings Yet)
Loading ... Loading ...