This article covers the following topics

  • Why a proxy is sometimes needed to print from the iPad
  • How to check if you use the Dymo proxy
  • Why switch from the Dymo proxy to the Proxyclick proxy
  • How to switch to the Proxyclick proxy

 

Why a proxy is sometimes needed to print from the iPad

If you want to print badges automatically when visitors check in on the iPad, you’ll need to install a proxy on an intermediary PC (or server) unless if you use the Welcome app and an Airprint-enabled printer.

 

Type of printer
Airprint-enabled printers Other printers
Kiosk Browser based (Kiosk Pro) Proxy needed Proxy needed
Welcome app No proxy needed Proxy needed

 

This is because iPads cannot communicate directly with printers that are not Airprint-enabled. They then need to communicate to a proxy, which in turn communicates with the driver of the printer (see picture below).

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How to check which proxy you use

Go to Account and settings > Kiosk > Print.

  • If you see (1) “Yes”, (2) “At least one of the kiosks is a tablet” and (3) “Dymo Labelwriter”, you’re using the Dymo proxy and you should read on this article

  • If you see something else (eg “Other printer”) in step 3, you’re not using the Dymo proxy and you do not need to read this article

 

Why to switch from the Dymo proxy to the Proxyclick proxy

There are three reasons to switch from the Dymo proxy to the Proxyclick proxy

  1. Printer compatibility. The Dymo proxy only works with Dymo printers, whereas the Proxyclick proxy is compatible with all printers (only requirement is that the printer is Windows compatible and can print PDF format). Of course, this means the Proxyclick proxy works with Dymo printers too
  2. Compatibility with Proxyclick Welcome kiosk app. If you need to print from the iPad using the Welcome native app on a non-Airprint printer, you’ll need to run the Proxyclick proxy. The Dymo proxy is not compatible with Welcome
  3. Access to the Proxyclick badge editor. You can customize your badge layout yourself using our online badge editor. But it is unfortunately not compatible with the Dymo proxy. You’ll need to run the Proxyclick proxy to see your custom badge printed

 

How to switch from the Dymo proxy to the Proxyclick proxy

This operation is relatively easy, as the only thing that needs to change is the proxy. As the picture below shows, the rest of the configuration remains in place (iPad, PC, printer).

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Here are the steps to install the Proxyclick proxy and adapt the settings of the kiosk.

There is no need to uninstall the Dymo proxy, even if it is “cleaner”. (But in that case you’ll need to reinstall the latest Dymo driver, as the driver was embedded in the Dymo proxy).

 

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