|Note: This help article is about the old “browser-based” version of our kiosk. This version is no longer proposed to new clients since 2017, yet is still used by some older clients.
We recommend to switch to the native iOS version.
Please contact support if you have any questions.
Please select the right troubleshooting guide in function of your configuration (OS, browser, printer):
|Kiosk hardware||Operating System||Browser||Printer|
(through Dymo driver)
(through universal proxy)
|iPad||iOS||Safari (embedded in Kiosk Pro app)||Recommended
|Windows 8.1 PC or tablet||Windows 8.1||IE11 modern UI||Not supported||Not recommended
|IE 11 desktop mode||Not supported|
|PC with physical keyboard||Windows 7||IE11||Not supported||Troubleshooting guide|
|IE9, IE10||Troubleshooting guide|
|Other browsers||Not supported|
|PC with touchscreen||Windows 7||All||Not supported|
Notes: reasons why a specific configuration is possible but not recommended
- Windows 8.1 – IE 11 modern UI – All printers (through universal proxy): Connection to the proxy is made through http (and not https). Therefore, a specific setting needs to be enables on the browser, called “enable mixed content”. IE does not support this setting well on Windows 8.1. Therefore the only way to make it work is to run the kiosk in http (use http://kiosk.proxyclick.com instead of https://kiosk.proxyclick.com). We do not recommend this approach as the data is then not encrypted
Notes: reasons why specific configurations are not supported
- Android – what do we say – I don’t master this environment at all
- Windows 8.1 – all other browsers than IE11 modern UI: the touch keyboard used in these configuration does not provide a good experience (moving keyboard)
- Windows 8.1 – all browsers – Dymo Labelwriter (through Dymo driver): Dymo drivers are not compatible with the kiosk on Windows 8.1
- Windows 7 – Chrome – Dymo Labelwriter (through Dymo drivers): The plugin of Dymo is an NPAPI plugin, and Chrome stopped supporting NPAPI plugins since its version 42.
- Windows 7 – Chrome –All printers (through universal proxy): Connection to the proxy is made through http (and not https). Therefore, a specific setting needs to be enables on the browser. This setting cannot be stored between sessions on Chrome
- Windows 7 – Other browsers: Not tested
- PC with touchscreens – Windows 7: touch technology and virtual keyboard are of too low quality to guarantee a good experience