Please select the right troubleshooting guide in function of your configuration (OS, browser, printer):

Kiosk hardware Operating System Browser Printer
Dymo Labelwriter
(through Dymo driver)
All printers
(through universal proxy)
iPad iOS Safari (embedded in Kiosk Pro app) Recommended
Troubleshooting guide
Recommended
Troubleshooting guide
Windows 8.1 PC or tablet Windows 8.1 IE11 modern UI Not supported Not recommended
Troubleshooting guide
IE 11 desktop mode Not supported
Chrome
Firefox
Other browsers
PC with physical keyboard Windows 7 IE11 Not supported Troubleshooting guide
IE9, IE10 Troubleshooting guide
Chrome Not supported
Firefox Recommended
Troubleshooting guide
Recommended
Troubleshooting guide
Other browsers Not supported
PC with touchscreen Windows 7 All Not supported

Notes: reasons why a specific configuration is possible but not recommended

  • Windows 8.1 – IE 11 modern UI – All printers (through universal proxy): Connection to the proxy is made through http (and not https). Therefore, a specific setting needs to be enables on the browser, called “enable mixed content”. IE does not support this setting well on Windows 8.1. Therefore the only way to make it work is to run the kiosk in http (use http://kiosk.proxyclick.com instead of https://kiosk.proxyclick.com). We do not recommend this approach as the data is then not encrypted

 

Notes: reasons why specific configurations are not supported

  • Android – what do we say – I don’t master this environment at all
  • Windows 8.1 – all other browsers than IE11 modern UI: the touch keyboard used in these configuration does not provide a good experience (moving keyboard)
  • Windows 8.1 – all browsers – Dymo Labelwriter (through Dymo driver): Dymo drivers are not compatible with the kiosk on Windows 8.1
  • Windows 7 – Chrome – Dymo Labelwriter (through Dymo drivers):  The plugin of Dymo is an NPAPI plugin, and Chrome stopped supporting NPAPI plugins since its version 42.
  • Windows 7 – Chrome –All printers (through universal proxy): Connection to the proxy is made through http (and not https). Therefore, a specific setting needs to be enables on the browser. This setting cannot be stored between sessions on Chrome
  • Windows 7 – Other browsers: Not tested
  • PC with touchscreens – Windows 7: touch technology and virtual keyboard are of too low quality to guarantee a good experience

 

FacebookGoogle+EmailTwitterLinkedIn

Was this article useful?

This article was not usefulThis article was useful (No Ratings Yet)
Loading ... Loading ...