The printer reads the barcode on the back of the badge in order to know which format it needs to print.
If the printer produces multiple printed and/or blank badges (instead of a single printed badge), there are 2 possible problems:
- The reader can’t read a specific roll. This can be easily solved by changing the roll.
- There is a problem with the printer itself, in which case you need to contact DYMO or your office supplies distributor.
In order to check that it’s a DYMO-related issue (and not a Proxyclick one), you can always print directly from the DYMO software on the PC to see if the problem still occurs.