You might need to add an extra field to the ticket. For example:

  • Location (with a drop-down menu)
  • Under contract? Yes/No
  • Cost center (with a drop-down menu)

 

Go to Tickets > Settings:

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Click on the tab “Custom fields”. From there, you’ll be able to add, edit and delete custom fields.

For example, let’s say you need to create a drop-down menu with a list of meeting rooms. As shown below, you’ll need to follow these steps:

1. Specify the name of the field.
2. Choose the type of field.

  • Free text
  • Drop-down list (chosen here)
  • Question (yes/no format)

3. As “list” was selected in step 2, values need to be entered here.
4. Modify properties of the field, if needed.

  • Is it mandatory? (It must be filled in for the ticket to be created.)
  • If the ticket is sent to a supplier, should the field be visible to him or her?
  • Is the field active? (It can be activated and deactivated as needed.)

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Once created, the field will appear in the ticket form.

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After being saved, your custom field appears in the list of Alerts. From there, you can edit or delete it. SD-custom-fields-3

 

 

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