What is a QR code?
QR stands for Quick Response. It is a two-dimensional square barcode which can store structured data. It is used primarily to transfer information from a medium (paper, screen,…) to a smart device using the receiving device’s camera.
At Proxyclick, we use QR codes to store information about a visit or about a visitor profile. It looks like this and visitors can use them to check in or out in a quick, easy or more secure way.
How are QR codes used with Proxyclick?
Visitors can scan a QR code to identify themselves instead of typing their personal information on the iPad Kiosk.
What are the different types of QR codes on Proxyclick?
Proxyclick handles two types of QR codes:
The Visit QR code
The visit QR code can be used only once to check in and to check out. The code identifies a specific visit on a specific day. This means the QR code will only be valid the day of the visit. It will be found invalid if scanned a day before or a day after the visit. This type of code only works for expected visits (recurring or not) created via the Proxyclick Dashboard (or via calendar integration).
The Permanent QR code
The permanent QR code can be used multiple times to check in and out. The code identifies the visitor profile (name and associated information) even if the visitor is not expected. This code can be used to check in or out and it can be used by any returning visitor.
How can a visitor receive a QR code?
There are 4 ways a visitor can receive a QR code depending on the type of QR code.
A visit QR code can be obtained in 3 ways:
1. It can be included in the invitation email when the visitor is pre-registered via the Proxyclick Dashboard. You can enable (or disable) this option in Account & Settings > Kiosk > Visitor Identification or in Account & Settings > General > Invitation Email.
2. It can be included in the Welcome email when the visitor checks in on the iPad. Advantage is that you do not need to invite the visitor in advance in order to send the visit QR code. We advise you to add a custom message on the iPad informing the visitor he should check his inbox for the Welcome email. You can enable (or disable) this option in Account & Settings > Visits > General > Welcome Email.
3. It can be printed on the visitor badge. This can be useful at check-out or in combination with Access Control Systems (see section “use cases” below). You can enable (or disable) this option in Account & Settings > Badge > Edit Badge and add the QR Code from the Badge Item Library on the left side of the editor.
The permanent code can be obtained in 1 way:
4. It is received if the visitor asks to get it from the summary screen when he checks in on the iPad. You can enable (or disable) this option in Account & Settings > Kiosk > Summary Screen
What are typical use cases?
QR codes can be used in many ways. We provide below 3 examples: unique identification; Access Control System (ACS) integrations and confidential check-out.
Some companies impose pre-registration and want to make sure that people who check in have been pre-registered. This is not easy with name-based recognition on the iPad as anyone can type a few letters and pick a name in the dropdown. QR codes solve this issue as visitors need to have received a code in order to check in.
Access Control Integration
Integrating Proxyclick and your ACS offers many advantages. Examples include the ability to define the access rights based on the type of visitor (captured on the iPad) or the elimination of unnecessary duplicate entries or steps (e.g. a check out on the ACS automatically switches the status to check out in Proxyclick and thereby removes the visitor from the emergency list).
QR codes play an important role in many ACS integrations as they can be used by the visitors to open the access points (turnstiles, doors …) of your ACS at entry of exit.
When using Proxyclick with access control, additional info might be added to the QR code.
Depending on the situation, it might be better to deliver the QR code in the invitation email, in the welcome email or on the badge. For instance, using the Welcome email or badge removes the necessity to invite the visitor in advance. On the other side, including the QR code in the invitation email can be appropriate when the Access Point is located before the iPad.
Visitors can use their QR code (typically printed on the badge) in order to check out. This has two advantages:
- Increased confidentiality as the visitor will not see other names of visitors at check out in the dropdown
- Increased authentication of the visitor (unique code)
Here is a summary of the ways a visitor can get a QR code with the typical use cases.
|Type||How to get it?||Typical use case|
|Visit QR Code||Included in invitation email||Pre-registered visitor can check in and out without the need to type their personal details on the iPad. Unique authentication.|
|Included in welcome email||Use with Access Control System to open a turnstile after the check-in
Can also be used to check out with or without the iPad.
|Printed on badge||Use with Access Control System to open a turnstile after the check-in.
Can also be used to check out on the iPad.
|Permanent QR code||Kiosk summary screen (sent by email)||Returning visitor (eg: contractors coming every day for a period of time).|