- Auto-Lock is set to “Never” in Settings > Display & Brightness
- iOS Guided Access mode is enabled
Our team has sent a bug report to Apple asking them to address this issue. Apple marked the bug as open and a duplicate of reports from other users. We have also heard that Apple considers this bug as priority 1.
We will update this page as soon as we hear back from Apple.
In the meantime, we recommend holding off on updating the iOS for any iPad running the Proxyclick app. If you have already upgraded to iOS 12, the only workaround is to disable the Guided Access feature until Apple releases a fix.
We realize this iOS issue is unfortunate for your operations if you need to use the Guided Access mode. Please contact us at firstname.lastname@example.org if you have any questions.