This article

  • Shows what notifications from Skype for Business look like
  • Explains how to connect Proxyclick to your Skype for Business company account

 

Getting notified via Skype for Business when visitor checks in

If you’re using Skype for Business Online in your company, hosts can receive the check-in notification via this channel on top of the email and text notifications.  

 

Connecting Proxyclick to your Skype for Business account

Requirements. You need to use Skype for Business Online. Proxyclick is not compatible with Skype for Business On Premise.

Step 1. We recommend you first create a specific Skype for Business user profile (e.g. “Reception”). The reason is twofold:

  • The notifications will be sent from the Skype for Business user that connected Skype to Proxyclick.  This allows the hosts to see the notification getting sent from “Reception” rather than from you individually
  • The Skype for Business user can be disconnected when his account is used to send notifications

 

Step 2. Once done, go to the Marketplace and find the Skype for Business integration.

This will lead you to the login page of Skype for Business. Log in with the specific user you created in step 1. You may not see this screen if you are already connected to a Skype account. If the wrong Skype account is used by Proxyclick, you need to first log out from Skype before you install Skype again (step 2).

Done. Your Skype for Business integration is set up for all your users.

If some users want to deactivate the notification, they can do this by changing the Privacy Relationship (see below).

 

Basic troubleshooting

If you do not receive notifications on Skype for Business anymore, check in your integration list that the connection with Skype for business is still valid. For security reasons, the link between Proxyclick and Skype for Business needs to be manually refreshed every 90 days.

Administrators of your account will receive an email reminder 5 days before the connection is invalidated. Any administrator can refresh the connection from the Skype for Business Settings page at any time.

Please let us know if you have any questions. We’ll be happy to help!

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